To complete JB Casino registration, you must meet local rules and provide accurate personal details. These checks protect your account and the platform from fraud. They also help process deposits and withdrawals safely. Keep a clear photo of your ID and a recent proof of address ready.

1. Legal age: 19+ in most provinces; 18 in Alberta, Manitoba, and Quebec. Follow your province’s rules.
2. True details: Your name, date of birth, and Canadian address must match your ID.
3. One account: Only one account per person, household, IP, and device.
4. Document checks: Government-issued photo ID and a proof of address (issued within 3 months) may be required.
5. Location: You must access the site from within Canada. Do not use VPNs.

After you create an account and deposit, you can get Up TO 120% Bonus + 20 FB/400 FS. Casino players receive a percentage bonus and free spins. Sports fans receive a matched bonus and free bets.

1. Casino welcome: Bonus amount: Up to 120% on first deposit; Free Spins: up to 400 FS (e.g., 40 per day for 10 days); Minimum deposit: $20 CAD; Wagering: 35x bonus and free spins winnings; Game contribution varies by title.
2. Sports welcome: Bonus amount: Up to 120% on first deposit; Free Bets: 20 FB; Minimum deposit: $20 CAD; Wagering: 5x bonus on settled bets at minimum odds 1.50 or higher; Free bet stake is not returned.

Always review the Promotions page and full bonus terms before you play.

Here are common issues you might face during account creation and how to handle them. Contact support if the problem continues.

• No verification email — Solution: Check spam/junk, whitelist the domain, request a new link, or try another email; contact live chat if nothing arrives.
• SMS code not arriving — Solution: Confirm your number and country code, switch to voice call if offered, or ask support to send a manual code.
• ID image is blurry — Solution: Use bright light, remove cases/covers, photograph on a flat surface, or upload from desktop; request manual review if needed.
• Address mismatch — Solution: Update your profile to match your banking document or submit an alternate proof (utility bill, bank statement).
• Account already exists — Solution: Use password recovery; if still blocked, contact support to verify identity and restore access.

If you forget your password, you can restore access in a few steps. Keep your email or phone nearby for codes.

1. Open Forgot Password: Click the link on the login form below.
2. Choose method: Reset by email link or SMS code.
3. Verify: Enter the code or follow the link, then set a new password.
4. Secure login: Sign in and enable 2FA or biometrics for extra protection.

You can request account deletion if you no longer wish to play, need a cooldown, or want permanent self-exclusion. Make sure your balance and open bets are settled first.

1. Open Account Settings: Go to Responsible Gambling or Account Closure.
2. Resolve balance: Withdraw remaining funds and cancel open bets or bonuses.
3. Submit request: Contact support by live chat or email, confirm your identity, and choose a temporary or permanent closure.
4. Confirmation: You’ll receive an email once your profile is closed.